Terms and Conditions
These Terms and Conditions (“Terms”) govern the provision of all services by The Sleep
Architects to you, the client. By completing a booking and making payment for any of our
services, you agree to be bound by and accept these Terms in their entirety. These Terms are
intended to be a legally binding contract between you and The Sleep Architects.
1. Nature of Services
The Sleep Architects provides professional sleep support and consultation services for babies
and children aged 4 months to 5 years. Our services, which can be delivered as a
troubleshooting “Quick Fix Call” or a more comprehensive “Online Consultation with a Sleep
Plan,” are for informational and educational purposes only.
2. Disclaimer of Medical Advice
The opinions, methods, content, and material provided by The Sleep Architects, whether
through verbal advice, written plans, website content, or public forums (“Public Areas”), are
for informational purposes only. We are not a medical service, and the information we provide
is not intended to be a substitute for professional medical advice, diagnosis, or treatment
from a qualified medical provider, such as a GP or paediatrician.
You agree to seek the advice of a GP or other qualified medical provider regarding any
medical conditions or treatments related to your child’s health and well-being. By engaging
our services, you confirm that you and your child are in good physical and mental health and
are capable of following the guidance offered.
3. Safe Sleeping Practices
You agree to take full responsibility for following safe sleeping practices in line with the SIDS
(Sudden Infant Death Syndrome) Guidance, as provided by The Lullaby Trust. You accept that
any guidance offered by The Sleep Architects is supplementary to, and not a replacement for,
these established safety guidelines. Should you choose to ignore this guidance, you accept
full responsibility for any and all consequences.
4. Client Responsibility
You, as the parent, carer, or guardian, are solely responsible for choosing to implement any
and all suggestions provided by The Sleep Architects, including any changes made to your
baby or child’s sleep, feeding, or routine.
You understand and agree that results are not guaranteed and are entirely dependent on your
commitment to consistently follow the sleep plan. The success of the consultation is subject
to many factors which impact on sleep and behaviours, and therefore, The Sleep Architects
cannot guarantee a specific outcome or a specific timeframe for results.
5. Privacy and Data Protection
The Sleep Architects is committed to protecting your privacy and handling your personal
information in accordance with all applicable UK law, including the UK GDPR and the Data
Protection Act 2018.
Any personal information you provide will be handled in accordance with our Privacy Policy.
We will not share your data with third parties without your explicit consent, except as required
by law.
The personal information you provide, including your child’s sleep questionnaire and diary, is
collected solely for the purpose of providing our services to you.
6. Booking, Payment, and Cancellation
a) Payment: Payment for all services must be made in full at the time of booking to secure
your appointment.
b) Cancellations and Refunds:
● The cost of the consultation itself is non-refundable under any circumstances once the
consultation has taken place.
● No refunds will be given after the consultation has been provided.
● Refunds will only be offered if an appointment is cancelled at least 48 hours in advance of
the scheduled consultation time.
c) Rescheduling:
● Appointments can be rescheduled at no additional charge or cancellation fee, provided
the request is made at least 48 hours in advance of the consultation.
● The new appointment must be for the same service.
● If you do not submit your required sleep questionnaire and sleep diary within the
timeframe specified in your confirmation email, and you have not made arrangements to
cancel or reschedule, it will be assumed that you wish to cancel, and no refund will be
provided.
d) Service Cancellation by The Sleep Architects: The Sleep Architects reserves the right to
cancel any appointment at short notice due to unforeseen personal circumstances. In such an
event, you will be given the option of a full refund or the opportunity to rearrange the
consultation for a later date.
7. Delivery of Services
a) Sleep Plans: Personalised sleep plans will be written and sent to you by email within 48
hours of the initial consultation. The Sleep Architects will endeavour to deliver these plans
sooner whenever possible.
b) Support:
● Sleep support commences once you have received your sleep plan.
● Support days are purchased as an add-on to a sleep package and must be used
immediately following the consultation.
● It is your responsibility as the client to initiate contact for support from The Sleep
Architects.
● All support is provided via WhatsApp and/or email.
● No refunds will be given for unused support days.
● The Sleep Architects will endeavour to respond to all support queries in a timely fashion,
however, an immediate response cannot always be guaranteed due to work and/or
personal commitments.
● Support is available between 9.30am and 8pm.
c) Twins and Multiples: There will be no additional charge for consultations regarding twins
or multiples.
d) Sharing of Information: The personalised sleep plan and all information provided are
intended only for your family and may not be shared with a third party.
8. Limitation of Liability
The Sleep Architects provides advice and strategies to assist with sleep, but success and
outcomes may vary. The Sleep Architects is not liable for outcomes beyond its control,
including but not limited to unforeseen developmental changes or external circumstances.
To the fullest extent permissible by UK law, The Sleep Architects (Louise Garrett) disclaims any
and all warranties, whether statutory, express or implied.
You voluntarily agree, on behalf of yourself, your successors, and assigns, to waive and
release The Sleep Architects from any and all claims of liability, loss, damage, injury, or other
demands for compensation that may be acquired during and following the time and
associations with The Sleep Architects.
In the event of any claims being made against The Sleep Architects, all claims must be
brought under UK jurisdiction.
9. General
The Sleep Architects reserves the right to change these Terms and Conditions at any time.
The acceptance of an online consultation will be regarded as acceptance of these terms and
conditions.