Privacy Policy

This privacy policy applies between you, the User of this Website, and The Sleep Architects,
the owner and provider of this Website. The Sleep Architects takes the privacy of your
information very seriously. This policy applies to our use of any and all Data collected by us or
provided by you in relation to your use of the Website and services.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions.
Please read this privacy policy carefully.

Definitions and Interpretation

1. In this privacy policy, the following definitions are used:
Data All information that you submit to The
Sleep Architects via the Website, phone
calls, or emails. This definition
incorporates, where applicable, the
definitions provided in the Data Protection
Laws;
Cookies – A small text file placed on your computer
by this Website when you visit certain parts
of the Website and/or when you use certain
features of the Website. Details of the
cookies used by this Website are set out in
the clause below (Cookies);
Data Protection Laws Any applicable law relating to the
processing of personal Data, including but
not limited to the UK GDPR and the Data
Protection Act 2018;
UK GDPR The UK General Data Protection
Regulation;
The Sleep Architects, we or us
User or you
The Sleep Architects, a UK-based sleep
consultancy service;
Any third party that accesses the Website
and is not either (i) employed by The Sleep
Architects and acting in the course of their
employment or (ii) engaged as a consultant
or otherwise providing services to The
Sleep Architects and accessing the
Website in connection with the provision of
such services; and
Website
The website that you are currently using,
and any sub-domains of this site unless
expressly excluded by their own terms and
conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules, or appendices are to sub-clauses,
clauses, schedules, or appendices of this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts, and
partnerships;
d. “including” is understood to mean “including without limitation”;
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy.
Scope of This Privacy Policy
3. This privacy policy applies only to the actions of The Sleep Architects and Users with
respect to this Website and our services. It does not extend to any websites that can be
accessed from this Website including, but not limited to, any links we may provide to
social media websites.
4. For purposes of the applicable Data Protection Laws, The Sleep Architects is the “data
controller”. This means that The Sleep Architects determines the purposes for which, and
the manner in which, your Data is processed.
Data Collected
5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. gender;
c. date of birth;
d. contact Information such as email addresses and telephone numbers;
e. medical information, information about your child(ren), and information in relation to
your child’s sleep habits;
f. IP address (automatically collected);
g. web browser type and version (automatically collected);
h. operating system (automatically collected);
i. a list of URLs starting with a referring site, your activity on this Website, and the site you
exit to (automatically collected);
in each case, in accordance with this privacy policy.
How We Collect Data
6. We collect Data in the following ways:
a. data is given to us by you; and
b. data is collected automatically.
Data That Is Given to Us by You
7. The Sleep Architects will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, or e-mail;
b. when you use our services, including during online or phone consultations and when
submitting your sleep questionnaire or diary;
c. when you make payments to us, through our third-party payment provider;
d. when you complete surveys for our services;
in each case, in accordance with this privacy policy.
Data That Is Collected Automatically
8. To the extent that you access the Website, we will collect your Data automatically, for
example:
a. we automatically collect some information about your visit to the Website. This
information helps us to make improvements to Website content and navigation, and
includes your IP address, the date, times, and frequency with which you access the
Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on
your browser.
Our Use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide
you with the best possible service and experience when using our Website. Specifically,
Data may be used by us for the following reasons:
a. to provide tailored sleep consultancy services to you and your child;
b. to communicate with you about your appointments and support queries;
c. for internal record keeping and administrative purposes;
d. to improve our products and services;
in each case, in accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our
legitimate interests. If you are not satisfied with this, you have the right to object in
certain circumstances (see the section headed “Your rights” below).
Data Sharing and Third Parties
11. We will never sell or share your data with third parties for marketing purposes. However,
we may share your data with:
a. Service Providers: We use third-party providers to process payments securely. We do
not store your payment card information. This data is handled securely and in compliance
with payment industry standards by our third-party provider.
b. Legal and Regulatory Authorities: If required by law or to protect our legal rights.
Keeping Data Secure
12. We will use technical and organisational measures to safeguard your Data. Your
information is stored on password-protected computers and secure servers.
13. We take measures to deal with any suspected data breach. If you suspect any misuse or
loss or unauthorised access to your Data, please let us know immediately by contacting
us via this e-mail address: [email protected].
14. For more information on how to protect your information and devices, please visit
www.getsafeonline.org. Get Safe Online is supported by HM Government and leading
businesses.
Data Retention
15. We will hold your personal data for a period of 24 months from the date of your last
consultation or interaction, unless required by law to be kept for a longer period.
16. Financial invoices and payment records are kept for a period of 7 years for HMRC
purposes.
17. Even if we delete your Data, it may persist on backup or archival media for legal, tax, or
regulatory purposes.7
Your Rights
18. You have the following rights in relation to your Data:
a. Right to access – the right to request (i) copies of the information we hold about you at
any time, or (ii) that we modify, update, or delete such information. If your request is
“manifestly unfounded or excessive,” we may charge a fee or refuse the request.
b. Right to correct – the right to have your Data rectified if it is inaccurate or
incomplete.11
c. Right to erase – the right to request that we delete or remove your Data from our
systems.12
d. Right to restrict our use of your Data – the right 13to “block” us from using your Data or
limit the way in which we can use it.14
e. Right to data portability – the right to request that we move, copy, or transfer your
Data.15
f. Right to 16object – the right to object to our use of your Data including where we use it
for our legitimate interests.
19. To exercise any of your rights, please contact us via this e-mail address:
[email protected].
20. If you are not satisfied with the way a complaint you make in relation to your Data is
handled by us, you may be able to refer your complaint to the relevant data protection
authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s
contact details can be found on their website at https://ico.org.uk/.
21. It is important that the Data we hold about you is accurate and current. Please keep us
informed if your Data changes during the period for which we hold it.
Links to Other Websites
22. This Website may, from time to time, provide links to other websites. We have no control
over such websites and are not responsible for their content. This privacy policy does not
extend to your use of such websites. You are advised to read the privacy policy or
statement of other websites prior to using them.
Changes of Business Ownership and Control
23. The Sleep Architects may, from time to time, expand or reduce our business, which may
involve the sale and/or the transfer of control of all or part of The Sleep Architects. Data
provided by Users will, where relevant, be transferred along with that part and the new
owner or controlling party will be permitted to use the Data for the purposes for which it
was originally supplied.
24. We may also disclose Data to a prospective purchaser of our business or any part of it.
25. In these instances, we will take steps to ensure your privacy is protected.
General
26. You may not transfer any of your rights under this privacy policy to any other person. We
may transfer our rights under this privacy policy where we reasonably believe your rights
will not be affected.
27. If any provision of this privacy policy is found to be invalid, illegal, or unenforceable, that
provision will be deemed to be deleted, and the validity of the other provisions will not be
affected.
28. This Agreement will be governed by and interpreted according to the law of England and
Wales. All disputes arising under the Agreement will be subject to the exclusive
jurisdiction of the English and Welsh courts.
Changes to This Privacy Policy
29. The Sleep Architects reserves the right to change this privacy policy as we may deem
necessary from time to time or as may be required by law. Any changes will be
immediately posted on the Website, and you are deemed to have accepted the terms of
the privacy policy on your first use of the Website following the alterations.